FAQ

FAQ

 

Check in and check out time?

Your room is available from 04.00 pm on the day of arrival until 10.00 am on the day of departure. It might be possible to check in a bit earlier, but due to the booking situation we cannot guarantee that the room will be ready before time. In any case, we would be happy to receive your luggage in advance

If you wish to check out later, you are welcome to contact the receptionist to find out if this is possible.

 

When are the reception open?

Monday to Thursday   7 a.m to 7 p.m

Friday and Saturday  7 a.m to 6 p.m

Sundays and public holidays 8 a.m to 12 a.m

If the reception is cloced you always can reach us at  +(45) 76 27 85 00

 

Is my booking guaranteed when I book directly from your website?

No,  when you receive a booking confirmation from us on your booking is guaranteed. 

 

Can I book a hotel room for the same night?

You can only book a room for the same night if we have confirmed it. So, for an example, you can't arrive at 04 am and book a room for the rest of the night.

 

Is breakfast included in the room rates?

Our breakfast buffet is included in the room price.

 

Should I use a booking portal or should i book directly at your hotel?

Booking directly with us makes the process easier for you also if you have a more questions or requests.

 

Do I need a credit card for a booking / Payment?

Normally we don’t need any credit card in advance. You may pay for your entire stay on the day of arrival by credit card or cash.

 

Are animals allowed in the Hotel?

We do not allow animals in the Hotel, because many guest are allergic to animals 

 

Are there parking spaces available and how much does it cost to park?

Free parking is available directly at the hotel. “First come, first served principle” Please note that we do not make parking reservations.

 

I drive an electric car. Is it possible to charge my car during my stay?

We are in process to get a charging stand installed for electricity. Call us and find out more.

 

What is the cancellation policy?

You will find this in your offer or your reservation confirmation. If you made a reservation through a booking portal or a third-party provider, we must inform you that any cancellation or modification to your booking has to be carried out on your own through those booking firms.

 

Is smoking allowed in the hotelroom?

Our hotel is a non-smoking hotel. It is not allowed to smoke in our rooms or apartments. It is possible to smoke on our terrace.

 

Does the hotel have an elevator?

Our hotel has two elevators. One from the parking yard and one from the first floor to the upper floors. There are no elevator from the pedestrian street.

 

How wide are the beds?

Our beds in the double rooms are 160 cm wide and in the single rooms 120 - 140 cm wide. If you would like a wider bed, please inform us before arrival and then we will see whether we can fulfill your wish.

 

Is it possible to get an extra bed in the room?

In some of our rooms it is possible to prepare an extra bed. We charge an additional fee per night. Children under 10 years DKK 300 and guest from 11 years and older DKK 600. We ask for a reservation in advance.

 

Are the rooms handicap accessible?

The building dates from 1913 and is not particularly handicap-friendly, and we do not have rooms specially equipped for the disabled. If you have special needs, please contact our reception and hear about your options.

 

I am interested in making a booking for a group?

Please contact our reception directly on telephone +45 76278500 or email

 

I am allergic to certain foods. Is this a problem?

If you suffer from any food intolerances we can of course accommodate your needs. We only ask that you inform us in advance, so that the kitchen has time to prepare.

 

My key chip for the hotel is lost. What do I do?

Contact the reception as soon as possible. The key chip is unique and if you don't find it again, we unfortunately have to charge DKK 700.

 

I forgot something at the hotel. What do I do?

We will always try to contact you if we find any forgotten items in your room. Forgotten items are forwarded against payment of forwarding costs. If we don’t get in contact with you, we only store items for one month after departure.  

 

Unfortunately my questions was not answered here. What do I do now?

If your question has not been answered, you are more than welcome to give us a call. Calling us is often the easiest way to get an immediate answer to your question. Alternatively, you are of course always welcome to send us an email.  Telephone +45 76278500 or email